It has now been over 6 weeks since we started shipping the Cadimage Tools for ArchiCAD 13. The upgrades have been flowing in and inevitably so have the support issues.
During the last 6 weeks there have been a handful of commonly asked Support questions so we decided to consolidate them into a support bulletin.
It is very important that only Cadimage Libraries for ArchiCAD 13 are loaded. Loading Cadimage Libraries for ArchiCAD 12 will lead to issues like “Can’t find Cadimage Macros” or a variety of other issues that appear when you try to produce a 3D View.
We also recommend using an ArchiCAD 13 based Work Environment. At times you will be required to use the Observe Elements command (see below) this command does not appear if you are using an old Work Environment.
Some Tools require additional settings in the Work Environment. Refer here for more information.
Once you have opened your ArchiCAD 12 project in ArchiCAD 13 and loaded the 13 Libraries you will need to use the Observe Elements command on your Doors and Windows to ensure they work correctly.
Background: The Observe Elements process was implemented as part of our Speed and Portability enhancements. It only needs to be performed once on the Project. As part of our next Hotfix we have updated the process to work on the entire project rather than a selection of objects.
If at any point an object shows the ‘View Only’ dialog and suggests you purchase the Tool you will need to simply re-load the Libraries. This issue commonly occurs when you close a second session of ArchiCAD. The View Only mode was implemented as part of our Portability Enhancements.
Information regarding Migration is available in our Help Centre so keep an eye on this page for further updates: http://help.cadimagetools.com/#ins-transition-to-ac13
We have started a Trouble Shooting page in our Help Centre regarding potential Activation Issues. If you experience any issues please visit this page first to see if it can help.
A major enhancement to Stair Builder for ArchiCAD 13 was the introduction of the Assemble Stair command. In short this command takes all the individual flights, landings and railings of the Stair and assembles it into a single Object. This Object can then be saved as a favourite, dragged, mirrored etc but most of all is significantly faster to use.
This enhancement has raised a couple of frequent questions:
The answers to these questions are in our Help Centre (click on the question to go there directly) as the next Hotfix will address these issues in an improved manner and therefore the Help will also be updated to reflect these changes.