When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible. This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible.
If possible, please includethe following:
for example – ArchiCAD freezes when I explode my Doors+Windows
see http://www.take-a-screenshot.org/ for more details
This is a really important part as it helps the team investigate exactly what you are experiencing
if the problem is file specific, include it with your ticket
is it Windows 7 / 8 / 8.1 or MacOS 10.9 / 10.10 etc