Every now and again you may have questions which our Knowledge Base may not be able to answer The best way to log a support ticket is to log on to our website & navigate to the support centre at: http://support.cadimage.com/ Then choose Help Desk and you will be given an option to Log a Ticket:
ArchiCAD pln (project) files tend to be many megabites in size – definitely too large to email, and in many cases unbearably slow to upload. I recently received a file in excess of 300MB, which took so long to download that I got sidetracked on other tasks and nearly forgot to respond to the customer.
The new ARCHICADselect site features an Online Support system, which allows you to quickly and easily log a Query or Problem with the ARCHICADselect Support Team. To get to the Online Support system, login to ARCHICADselect and go to the Services page. This will open the Online Support system and show you all current support