Posts Tagged ‘Support’

Happy Holidays!

23 December 2015 Ken Good No Comments
Cadimage, News, Tip of the Day, Tools

All at Cadimage would like to wish you and your families the very best during the festive season. During the Christmas break our offices will be closed from Wednesday 23rd December and reopening on Tuesday 5th January. Support queries can be logged during this time, but you may find the answer to your question via one of the

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What to include in a support ticket

15 October 2015 Ken Good No Comments
ArchiCAD, Cadimage, Tip of the Day, Tools

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include the following: Describe what the problem is and where is occurs for example

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Support ticket tips

19 June 2015 Ken Good No Comments
ArchiCAD, Cadimage, Tip of the Day, Tools

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include


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Things to include in a support ticket…

5 June 2015 Ken Good No Comments
ArchiCAD, Cadimage, Tip of the Day

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include


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Useful information for Support Tickets

1 April 2015 Ken Good No Comments
ArchiCAD, Cadimage, Tip of the Day

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include


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Take a note if your update to Maverick OS X 10.9

29 October 2013 Soto No Comments
ArchiCAD 15, ArchiCAD 16, ArchiCAD 17, Tip of the Day

If you update your computer to the new system Maverick, you may have to Re install the driver for your License key, whether is a Wibu or a Codemeter. If you experience an error message ‘no license found’ you can download the drivers from Graphisoft’s website: http://www.graphisoft.com/downloads/protection_key.html For more information: http://archicadwiki.com/OsxMavericks        


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Afterhours help

5 August 2013 Tate Gibbes No Comments
ArchiCAD, Support, Tip of the Day

If you are like me and find that the best time of the day to get productive work done is once everyone else is in bed, you might have a situation where you need help, As much as I like working late too, our support center is not open 24 hours (occasionally they let us

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Creating a ‘support package’

6 May 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

If you believe you have found a bug in ArchiCAD that would be difficult for our team to reproduce it may need reported to Graphisoft. One of the most useful things a customer can provide is a ‘support package’ of the file which will contain a lot of information about the project without storing the

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Soto joins the support team

28 March 2013 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

For those who have submitted support issues you may now notice your questions are being answered from Jesus. He is new to the team and brings his practical experience from his architect background using ArchiCAD in Mexico to help customers here in New Zealand and around the world. It now means we can also answer

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Back to work

14 January 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

Hope everyone had a great holiday!  Time to return to work The Cadimage office is now back in full swing after last week with only a few staff We are working our way through support but we are now available to respond to any inquiries in a timely manner


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