Posts Tagged ‘Support’

What to include in a support ticket

15 October 2015 Joshua Osborne No Comments
ArchiCAD, Cadimage, Tip of the Day, Tools

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include the following: Describe what the problem is and where is occurs for example

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Support ticket tips

19 June 2015 Joshua Osborne No Comments
ArchiCAD, Cadimage, Tip of the Day, Tools

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include


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Things to include in a support ticket…

5 June 2015 Joshua Osborne No Comments
ArchiCAD, Cadimage, Tip of the Day

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include


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Useful information for Support Tickets

1 April 2015 Joshua Osborne No Comments
ArchiCAD, Cadimage, Tip of the Day

When you log a support ticket (by email or online via www.mycadimage.com) it is important to include as much detailed information as possible.  This is to help the Cadimage Support Team diagnose and resolve your problem as quickly as possible. If possible, please include


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Take a note if your update to Maverick OS X 10.9

29 October 2013 Soto No Comments
ArchiCAD 15, ArchiCAD 16, ArchiCAD 17, Tip of the Day

If you update your computer to the new system Maverick, you may have to Re install the driver for your License key, whether is a Wibu or a Codemeter. If you experience an error message ‘no license found’ you can download the drivers from Graphisoft’s website: http://www.graphisoft.com/downloads/protection_key.html For more information: http://archicadwiki.com/OsxMavericks        


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Afterhours help

5 August 2013 cadimage No Comments
ArchiCAD, Support, Tip of the Day

If you are like me and find that the best time of the day to get productive work done is once everyone else is in bed, you might have a situation where you need help, As much as I like working late too, our support center is not open 24 hours (occasionally they let us

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Creating a ‘support package’

6 May 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

If you believe you have found a bug in ArchiCAD that would be difficult for our team to reproduce it may need reported to Graphisoft. One of the most useful things a customer can provide is a ‘support package’ of the file which will contain a lot of information about the project without storing the

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Soto joins the support team

28 March 2013 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

For those who have submitted support issues you may now notice your questions are being answered from Jesus. He is new to the team and brings his practical experience from his architect background using ArchiCAD in Mexico to help customers here in New Zealand and around the world. It now means we can also answer

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Back to work

14 January 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

Hope everyone had a great holiday!  Time to return to work The Cadimage office is now back in full swing after last week with only a few staff We are working our way through support but we are now available to respond to any inquiries in a timely manner


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Remember the Forum and help each other during the holidays

21 December 2012 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

The Cadimage office will be closed over the christmas holidays If you do have any issues have a look through our Forum to see if these have been covered before: http://helpdesk.cadimage.com/forums There are tonnes or articles in there already covering hundreds of issues We would like our customers to use this space for their own

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