Posts Tagged ‘Support’

Take a note if your update to Maverick OS X 10.9

29 October 2013 Soto No Comments
ArchiCAD 15, ArchiCAD 16, ArchiCAD 17, Tip of the Day

If you update your computer to the new system Maverick, you may have to Re install the driver for your License key, whether is a Wibu or a Codemeter. If you experience an error message ‘no license found’ you can download the drivers from Graphisoft’s website: http://www.graphisoft.com/downloads/protection_key.html For more information: http://archicadwiki.com/OsxMavericks        


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Afterhours help

5 August 2013 Tate Gibbes No Comments
ArchiCAD, Support, Tip of the Day

If you are like me and find that the best time of the day to get productive work done is once everyone else is in bed, you might have a situation where you need help, As much as I like working late too, our support center is not open 24 hours (occasionally they let us

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Creating a ‘support package’

6 May 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

If you believe you have found a bug in ArchiCAD that would be difficult for our team to reproduce it may need reported to Graphisoft. One of the most useful things a customer can provide is a ‘support package’ of the file which will contain a lot of information about the project without storing the

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Soto joins the support team

28 March 2013 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

For those who have submitted support issues you may now notice your questions are being answered from Jesus. He is new to the team and brings his practical experience from his architect background using ArchiCAD in Mexico to help customers here in New Zealand and around the world. It now means we can also answer

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Back to work

14 January 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

Hope everyone had a great holiday!  Time to return to work The Cadimage office is now back in full swing after last week with only a few staff We are working our way through support but we are now available to respond to any inquiries in a timely manner


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Remember the Forum and help each other during the holidays

21 December 2012 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

The Cadimage office will be closed over the christmas holidays If you do have any issues have a look through our Forum to see if these have been covered before: http://helpdesk.cadimage.com/forums There are tonnes or articles in there already covering hundreds of issues We would like our customers to use this space for their own

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How to best log a support ticket

18 October 2012 Jonathan Breen No Comments
ArchiCAD, Cadimage, Content, Support, Tip of the Day, Website

Every now and again you may have questions which our Knowledge Base may not be able to answer The best way to log a support ticket is to log on to our website & navigate to the support centre at: http://support.cadimage.com/ Then choose Help Desk and you will be given an option to Log a Ticket:

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We’re here to help

12 September 2012 Tate Gibbes 1 Comment
ArchiCAD, ArchiCAD 16, Support, Tip of the Day, Tools

If you ever need any help with any of our tools, or have a good idea for an improvement, you can contact us in a number of different ways,   First search our support center, this will look through our knowledge base and Forums. If the information you require is not there, then the next option

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Create a Portable File for Support

7 October 2011 Andrew Watson 2 Comments
ArchiCAD, Tip of the Day

ArchiCAD pln (project) files tend to be many megabites in size – definitely too large to email, and in many cases unbearably slow to upload. I recently received a file in excess of 300MB, which took so long to download that I got sidetracked on other tasks and nearly forgot to respond to the customer.

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Creating Support Tickets

28 October 2010 Joshua Osborne No Comments
Cadimage, Company News, Support

Creating a New Support Ticket There are 2 ways to create a support ticket with Cadimage: on our website, or via email. Either way will achieve the same thing, so just do whichever is easiest for you. Creating a Support Ticket on the Website To get to the support system, go to Support – Ask

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