Posts Tagged ‘Support’

Remember the Forum and help each other during the holidays

21 December 2012 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

The Cadimage office will be closed over the christmas holidays If you do have any issues have a look through our Forum to see if these have been covered before: http://helpdesk.cadimage.com/forums There are tonnes or articles in there already covering hundreds of issues We would like our customers to use this space for their own

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How to best log a support ticket

18 October 2012 Jonathan Breen No Comments
ArchiCAD, Cadimage, Content, Support, Tip of the Day, Website

Every now and again you may have questions which our Knowledge Base may not be able to answer The best way to log a support ticket is to log on to our website & navigate to the support centre at: http://support.cadimage.com/ Then choose Help Desk and you will be given an option to Log a Ticket:

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We’re here to help

12 September 2012 cadimage 1 Comment
ArchiCAD, ArchiCAD 16, Support, Tip of the Day, Tools

If you ever need any help with any of our tools, or have a good idea for an improvement, you can contact us in a number of different ways,   First search our support center, this will look through our knowledge base and Forums. If the information you require is not there, then the next option

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Create a Portable File for Support

7 October 2011 Andrew Watson 2 Comments
ArchiCAD, Tip of the Day

ArchiCAD pln (project) files tend to be many megabites in size – definitely too large to email, and in many cases unbearably slow to upload. I recently received a file in excess of 300MB, which took so long to download that I got sidetracked on other tasks and nearly forgot to respond to the customer.

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Creating Support Tickets

28 October 2010 Joshua Osborne No Comments
Cadimage, Company News, Support

Creating a New Support Ticket There are 2 ways to create a support ticket with Cadimage: on our website, or via email. Either way will achieve the same thing, so just do whichever is easiest for you. Creating a Support Ticket on the Website To get to the support system, go to Support – Ask

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Cadimage Support : It’s Moving Day!

26 October 2010 Joshua Osborne No Comments
Cadimage, Company News, Support

Today is the big day that we move our Support over to the new system! The reason for the move is to help us give you the best, most effective and timely support possible, regardless of where you are or what the problem is. Any support tickets you have logged in our old system will

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Cadimage Tools – Support Bulletin

11 November 2009 Joshua Osborne 3 Comments
ArchiCAD 13, Support

It has now been over 6 weeks since we started shipping the Cadimage Tools for ArchiCAD 13. The upgrades have been flowing in and inevitably so have the support issues. During the last 6 weeks there have been a handful of commonly asked Support questions so we decided to consolidate them into a support bulletin.

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Using the Online Support System

25 March 2009 Joshua Osborne No Comments
News

The new ARCHICADselect site features an Online Support system, which allows you to quickly and easily log a Query or Problem with the ARCHICADselect Support Team. To get to the Online Support system, login to ARCHICADselect and go to the Services page. This will open the Online Support system and show you all current support

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