Archive for the ‘Support’ Category

Where are the libraries stored?

23 May 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

Some users of ArchiCAD may be unaware of where the objects they are loading are coming from. It can be even more confusing with office libraries being used from a server. There is an easy way to find out where the library is located to allow you to maintain these file location. If you go

Read More


Tags: , ,

Calculating Cut and fill volumes

16 May 2013 cadimage 3 Comments
ArchiCAD, ArchiCAD 16, Content, General, Support, Tip of the Day

We have all had situations where we need to calculate Cut and Fill volumes for sloping sites.  Here is a simple technique for doing this is to use Solid Element Operations. First of all,once you have created your mesh, create a copy of it off to the side.  Use your slabs and footings to create

Read More


Tags: , , , , , , , ,

Customer support satisfaction rating

13 May 2013 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

If you have logged a ticket recently with the Cadimage team you may have noticed a follow up email asking you to rate the support you received. Basically there is two options: Good, Im Satisfied or Bad, Im Unsatisfied This is a useful feature as we have always known how efficient we are in providing answers &

Read More


Tags:

Contextualising Presentation Drawings

9 May 2013 cadimage 3 Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

If you are wanting to brush up your elevations for presenting to your clients there are a few simple tricks you can use to contextualise your drawings: In the above image, I have set the elevation to show Uncut Surafces with Own Material Colours (Shaded) and set to show Sun Shadows  To create the sky

Read More


Tags:

Creating a ‘support package’

6 May 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

If you believe you have found a bug in ArchiCAD that would be difficult for our team to reproduce it may need reported to Graphisoft. One of the most useful things a customer can provide is a ‘support package’ of the file which will contain a lot of information about the project without storing the

Read More


Tags: ,

Why am I getting a library loading report?

12 April 2013 Jonathan Breen 3 Comments
ArchiCAD, ArchiCAD 16, General, How To, Support, Tip of the Day

A lot of people will get the library loading report when they open a project & constantly find themselves having to hit the little close button to get rid of it So why are you getting it? Basically there are 2 main types of problems that occur when you get a library loading report: Some

Read More


Tags: , , , ,

Soto joins the support team

28 March 2013 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

For those who have submitted support issues you may now notice your questions are being answered from Jesus. He is new to the team and brings his practical experience from his architect background using ArchiCAD in Mexico to help customers here in New Zealand and around the world. It now means we can also answer

Read More


Tags: , ,

Window going over 2 zones in Energy Evaluation

11 March 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

We are now working with customers in getting their models optimized for Energy Evaluation One issue we encountered which we may just give you a tip on avoiding; Each window much be exclusively part of one zone If a window goes across 2 zones it will not be considered for Energy Evaluation The best method

Read More


Tags: , , ,

Energy Evaluation zones

4 March 2013 Jonathan Breen No Comments
ArchiCAD, ArchiCAD 16, Support, Tip of the Day

If you have started to use Energy Evaluation in ArchiCAD 16 you will realize the importance of zones If not, heres how important they are: VERY! Energy Evaluation uses zones to see all the structures and openings which they touch If the zone doesnt touch the slab, wall or roof they will not be part

Read More


Tags: , ,

Zone boundaries with open plan spaces

28 February 2013 Jonathan Breen No Comments
ArchiCAD, Support, Tip of the Day

The best method to place zones is the Inner Edge method This means the zone ‘connects’ with all its bounding elements So if you update or move the walls, a simple Update Zones command will update all the zones according to the new boundaries One issue you may encounter is open plan spaces where one space

Read More


Tags: , , ,